ORDERING:  All orders must be placed with your purchase order and are considered firm at the time of placement. Any additions or changes will be entered as a new order and an updated order acknowledgement will be issued. We require a Sales Tax Exemption Certificate and a copy of your state and city tax licenses to be on file prior to shipment of your first order.  
If you have any questions regarding our payment terms, please contact our accounting dept accounting@customsockline.com 

In order to prevent production delays please be sure to include all of the details listed here.
1) Accurate product description and quantity
2) List all Product Colors even if on your art
3) Pricing and Sample Charges
4) Advise the method you intend to us for submission of all art &    
5) Accurate Ship to address with Tel #, Contact name, Address, Tel,   
    Fax, e-mail.
6) Method of payment (CC, Check (will hold order until received) Wire).

ARTWORK: Submit vector art and clear, concise instructions (Specs, Tech Pack). Art that is not vector art may require additional charges and delay production. Artwork charges are $90.00(A) per hour. Exact duplication of logos and type styles cannot be guaranteed unless vector art, to size specifications is submitted. Unless otherwise requested, CSL will size art to best fit the area. Artwork submitted via e-mail must meet the following specifications: files should be in vector format, a PDF from Adobe Illustrator (.ai), if any images are used, they should be no less than 300 dpi, convert all fonts to paths. Send artwork (as attachments) to art@customsockline.com with your PO number in subject line.    

ART-DESIGNS-TECH PACKS: Tech Pack is our template and must be submitted with your order regardless if you submit additional art designs and specs. OUR TEMPLATE MUST BE SUBMITTED.

PRODUCTION TIME: Production time begins after all art is submitted and approved or after proof approval or acknowledgement is e-mailed or faxed. Production time varies per product ordered. Production time does not start the day the order is received. Seller is not responsible for non-fulfillment due to but not limited to: Weather, Strikes, Fire, Inability to obtain raw materials, Customs clearance delay or other causes beyond our control. Seller is not liable for consequential or special damages due to any delay, even if seller was previously advised of the possibility of such damage.

PRE PRODUCTION SAMPLE: Pre Production sample is available for each design you order.
Your choices are- Pictures or actual samples shipped to you. Contact your customer service representative for more information. 

OVER/UNDER RUNS: All orders are subject to 10% over/under run. Billed accordingly.

PRICES: All Prices are firm and are subject to change without notice.

CHANGES: Once approved artwork has been submitted and screens, plates, digitizing or weaving cards have been prepared, any design change or cancellation will result in the billing of any costs incurred.

CANCELLATIONS: All custom orders are considered firm and cannot be canceled except upon written permission from the factory. 
Cancellation cannot be made once order has gone into production. We can make changes to your order before order is placed into production. Any change to the order once in production will be billed for any work done, plus any additional work required by the change. Changes in quantity must be made before order goes into production. If a change in quantity is made after the completion of any portion of production, the change will be treated as a separate order and billed accordingly. Any change made after the start of production will delay shipping. If a cancellation is necessary and approved by CSL, all costs associated with work performed to date of cancellation will be invoiced, minimum of $60.00. Cancellation must be in writing and acknowledged by Custom Sock Line, LLC. 

Shipping or address changes must be made 72 hrs in advance of the your ship date. A $25.00 charge will apply.

SHIPPING AND DELIVERY: We will ship your order and prepay the freight, and add the freight charges to your invoice. We can also ship your order using your UPS or FedEx account number. FOB point: New Jersey. CSL is not responsible for freight carrier delays or losses. We also are not responsible for and customs taxes, duties, port fees or other, in excess of what we estimated in your quote. We are not responsible for delivery delays to customs holds and inspections or vessel delays due to conditions beyond our control.

TERMS:  50% deposit required. Some orders may require larger deposits or prepay. Balance due when order is ready to ship. Open terms are granted only after you have placed several consecutive orders with us and a fully completed credit application has been submitted and approved by our credit department. This may take several weeks to process. We accept Visa, MasterCard, Discover and American Express, which are processed and entered by you to our PayPal Account in complete privacy for your security. Credit Card orders are subject to a cash discount loss of 3%.  Contact your customer service representative for more information.

RETURNED CHECKS: A $45.00 fee will be charged for all returned checks regardless of reason.

SET-UP TOOLS: All screens, weaving cards, artwork or any other manufacturing tools remain the property of the factory without exception.

TOLERANCE LEVELS: In manufacturing textiles, slight variances in the size of the finished product may occur. Also, because yarns are not available in PMS colors, exact PMS matches cannot be guaranteed. Every effort is made to come as close as possible. Reorders may also vary slightly in color due to dye lot changes. These variances are considered commercially acceptable.


CLAIMS AND RETURNS: All orders leave the factory in good condition after inspection and are inspected at CSL warehouse again before shipping. All shipments should be thoroughly checked upon receipt. If there is a problem or discrepancy with an order, please send us your company name and invoice number along with a full description of the problem (pictures when possible) to cs@customsockline.com within 5 workdays of receipt of your order. Only authorized returns will be accepted. No Credit or remake will be issued if product is not available for return. CSL liability shall not exceed the value of the goods. Claims for damaged or lost product, or concealed damage shall be filed by you with the delivering carrier. Leave the shipment intact and immediately file your claim.

COPYRIGHT/TRADEMARK LAWS: CSL assumes when artwork is submitted for reproduction in producing an order that the artwork was submitted in full compliance with the laws governing copyright, trademark, etc. Purchasers, by placing these orders, agree to hold CSL not liable for any damages and/or costs arising under these laws as a consequence of our use of said artwork. You will be held liable for any legal fees and time incurred by CSL.

RANDOM SAMPLES: CSL offers random samples to assist you in your sales efforts. Random samples may not be available for every product in our line. Random samples may include optional items. If the specific color or style is not available, substitutions will be made. Sample kits and random samples normally ship within one to two business days of your request. 

RANDOM SAMPLES: Random Sock samples, up to 4 pieces, will be provided at no charge when shipper number is supplied. There may be a charge for certain product samples, please contact your Acct. Mgr.

RIGHTS OF PROMOTION: CSL reserves the right to use any item that we produce in our promotional advertising without permission unless otherwise specified in writing at the time the order is placed.

FORCE MAJEURE: CSL is not liable for non-fulfillment due to strikes, fires, weather, customs delays, inability to obtain raw materials, or other causes beyond our control. CSL is not liable for consequential or special damages due to any delay.



Terms and Conditions

© 2020 Custom Sock Line LLC